Crosscultural business communication

Crosscultural business communication Intercultural, or crosscultural business communication is one of the most critical factors contributing to business growth and success in todays ever more complex global marketplace whether in Toronto, Canada or internationally. The ability of companies to acquire intercultural competence can either make or break their chances of success in an increasingly competitive, international business arena. As a result, many companies and organizations are wisely investing in cultural awareness training for their leaders and employees in order to tap into some huge potential international markets. [Clark 1999] Even within a single country such as the United States of America, Canada, Australia or the United Kingdom, the population is coming from an increasingly diverse cultural background and many languages are being spoken in addition to a common language such as English. In London alone, the number of cultural backgrounds and languages can run into hundreds while the Hispanics and the Asian communities in the United States of America have become increasingly important as a result of their growing population. [Hyland 1996] Prior to proceeding further, the question that needs to be asked is what is meant by business communications? Effective business communication occurs whenever someone conveys relevant information in any form. Effective communication involves information that is timely for decisionmaking as well as that which promotes your business through advertising and public relations. Idle conversation about the weather or last nights ball game is not necessarily unimportant in a business setting. Hence business communications is not just about writing memos in an office for a culturally diverse workforce or letters to other businesses and offices with which a firm may have dealings. Small talk is an important part of employee relations and is necessary to establish the channels of communication. If a business is related to the entertainment or sports industries, it would no longer be small talk, and could be considered keeping up with the competition or market comparisons. Key elements of busine ss communication are conveyance, effectiveness, structure and editing. Conveying meaning in business communication is of the utmost importance. One has to start with some idea of what the audience or market is required to understand, and this has to be narrowed down to one specific message. In todays hectic and fastpaced business world, no one has the time or patience to figure out a wellintended but obscure purpose. This is particularly true when one is trying to persuade someone towards a line of reasoning, as in an advertisement, sales pitch or job interview. [Clark 1999] When the sole intent is to market the business, make sure you know the difference between advertising and public relations. Advertising involves paying to promote your business through various media. Public relations dont cost anything and refers to anything that conveys a positive image for a business. [Winters 2004] Networking can aid a companys public relations effort in talking to potential customers/ clients, council members and others vital to getting the word out. While networking may cost a business executive a lunch here or there, its main expense is your time and energy. If you are a small business just starting out, it may be more economically feasible to rely heavily on public relations in the beginning or a novel form of advertising, i.e. if there is a small business that paints portraits, there could be a photoprocessor putting out the companys flyers in with their customers pictures. In any case, remember to be bold and stay focused with name recognition and wordofmouth promotion. [Winters 2004] Using a direct approach when structuring communications, whether it is a letter, memo, phone call, or proposal can be important. This does not mean the writer is being blunt or curt in your message. The communication should start with a clear understanding of what is required to be expressed, followed by supporting details, facts and examples. The supporting information should emphasize the main theme of the communication and avoid losing the readers with wordy or flowery prose. Remember that the intent is to convey a specific message and not to entertain or bore the readers. [Hinner 1998] The choice of words, whether written or spoken, is an important consideration and this consideration may be different in different cultures. When composing a letter, thinking about the next conference call or designing the next advertisement consider the intended audience and the complexity of the topic. Multicultural audiences require a different approach from that which may be required in a Japanese market. A lot of research about Arab values and their society will be required for entering the Arab markets and selling cars that have been manufactured by a Japanese parent company. In an effort to sell those cars, there will be an interaction between the Arab local area office and the Japanese Head office in the form of exchange of memos, letters and office documents as well as face to face meetings and interactions which will involve multifaceted communications between two cultures. In such cultural exchanges, care is required o ensure that there is an understanding of both cultures and values in both the societies. [Hinner 1998] Hence there is a requirement for the understanding of cultural norms and values when selling goods and services internationally or in culturally diverse societies and communities. [Hinner 1998] In this paper, we consider various aspects of multicultural business communications and why multicultural business communications is receiving increasing attention in business circles. Diversity in todays workplace and marketplace Todays expanding racial, ethnic and cultural diversity makes it obvious that it will be nearly impossible in the future to manage a workforce or market products as we have in the past. All forms of business communications are affected. [Walker Yabarra 2004] Earlier in this century, immigrants and secondgeneration Americans found jobs that entailed long, grueling hours in steel mills, shoe factories and textile mills. Workers spoke a tapestry of languages, but during the workday these employees learned to speak English. They learned to do whatever it took to conform to the expectations of their employers and society. In a business age defined by mass production and mass marketing, the individual got lost. Workers from diverse cultures and backgrounds learned to assimilate. Immigrants Americanized their names. They learned to talk alike, walk alike, and in so doing many discarded centuriesold traditions and customs. [Walker Yabarra 2004] As people from all over the world came to America, attitudes evolved. Meanwhile, a host of changes took place in society. After two world wars, the United States was transformed into a superpower. Women and minorities began making strides in the workplace. And a growing interdependence among nations has contributed to the growth of international trade and created the global village. [Winters 2004] As all of those societal changes took place, America learned to take pride in its identity as home to a rich mixture of a variety of ethnic groups and cultures. And by the 1990s, with the continual influx of new immigrants, second and thirdgeneration Americans, along with some minorities have come to take more outward pride in their very own cultural distinctions. One case in point is the 25millionstrong U.S. Hispanic market. It is estimated that this market will grow to 30 million by the year 2000. This represents $215 billion in purchasing power, which is expected to rise to $477 billion by the turn of the century. Yet, the numbers dont tell the whole story. U.S. Hispanics have different habits and tastes, depending on cultural values and customs deriving from their respective national origins. Mexican Americans, more prevalent in the west and southwest, respond differently to certain marketing techniques and messages than Cuban Americans in the southeast and Puerto Ricans in the northeast. [Walker Yabrra 2004] As a result of changes in the composition of the workplace, our poll found that most public relations executives believe that the industry will have to become more sophisticated in multicultural communications techniques. These techniques might include training or other measures. Organizations currently offer employees special training programs that cover ethnic diversity issues, gender issues, and issues centered on the disabled. [Simpson 2004] In a business where the supply of good jobs vastly outnumbers those seeking communications jobs, the public relations industry has to approach recruiting, training and communicating to a diverse range of audiences in a more sophisticated manner. And like the organizations we serve, we are only slightly ahead of the curve on marketing to a multicultural society that no longer demands that individuals assimilate to become accepted. [Walker Yabrra 2004] The path we must follow is well marked. It starts with our hiring practices. And it continues with the training programs we conduct, the communications programs we create and implement, and the audiences we include in all of our communications. Diversity is a process that begins with an open mind and never ends. [Walker Yabrra 2004] Cross cultural communication Businesses that hope to sell to or work with clients on an international level, or work with or manage staff members located here in the U.S. or in a company location abroadwho may also be from varying cultural backgroundswill require that their managers, HR directors, and sales forces possess the specialized knowledge and skills to make the most of internal, as well as external business relationships. [Winters 2004] As in any relationship, effective communication skills play a pivotal role. Even in the advertising industry, unless you understand your target market and possess adequate research and data on its demographics and psychographics, your odds for success are greatly diminished. The same is true when managing a diverse workforce, or selling products and services to peoples of other culturesthe more you know about them, the better! [Simpson 2004] In California for instance, a unique marketplace encompasses a melting pot of businesses that are not always Americanowned or based. And even if they are, these businesses often employ people from varying cultures and provide services to people and companies across the globe. This is why heightened understanding and methods of communication are so important in todays business world and the main reason why many universities and institutions have focused on providing cross cultural education courses.[Simpson 2004] The new dimensions of communications Todays global, networked computing environment creates the potential for adding new dimensions to the processes of communication. These include: [The Knowledge Management Connection 2004] Semantic precision and disambiguation. Words are the very imprecise means by which we painfully encode and try to transfer the multidimensional knowledge in one brain to another brain where they are painfully and imprecisely converted back into knowledge. Consuming content — in the form of oral conversations or email or many kinds of documents — entails continuous reinterpretation of words, introducing costs of both time and accuracy. Descriptions, examples, and continuous refinement of content alone are not enough — and certainly not efficient enough. Examples of new precise semantic information in communications include Yahoo and other web directories as well as corporate taxonomies. Integration of structural knowledge. Billions of dollars can be saved every month by detecting the similarities among online queries, email exchanges, and other forms of informationseeking and by providing shortcuts to disambiguation of meaning and accurate retrieval. For integration of structural knowledge, concepts in communications need to be explicit and precise. Continuous connection to application of knowledge. Authority on new business problems ultimately comes from application, not theory. Knowledge seekers must be able to move directly from experiences to authority — with or without interpretation, but always with comprehensive, reliable memory. â€Å"Doubleloop communication.† Valuable knowledge emerges from the sum of all questions, answers, the processes of exchange, and those who engage in that exchange — not just from the sum of all answers. Acts of communication are themselves sources of knowledge. Questions and answers are not dissociated. Questions constitute value themselves. The emergence of patterns as expertise. Newness and heterogeneity of tasks means there simply are no experts on many topics. But the construction of an explicit resource with precisely modeled semantic content ultimately enables us to detect patterns within that structural knowledge. In the knowledgedriven business environment, such patterns will often be the only resource for expertise on some problems. Conclusion In conclusion, it may be stated that there are new and emerging changes going on in the field of communications resulting from changing demographics of the communities in which the business must operate. Another force which is changing the way business communication, knowledge retrieval and storage as well as the way in which business is being conducted is the advent of computers and associated technologies in business. The business communication milieu must, therefore, be researched and has assumed a far increasing level of importance in the present age. References Dou, Weilin Clark, George William Jr. (June 22, 1999). Appreciating the Diversity in Multicultural Communication Styles.. Business Forum. Referenced: June 3, 2004. Web site: http://static.highbeam.com/b/businessforum/june221999/appreciatingthediversityinmulticulturalcommunicati/ Paul Hyland et al. (Fall 1996). MANAGEMENT STRATEGIES FOR A MULTICULTURAL LEARNING ORGANIZATION. University of Western Sydney. Referenced: June 3, 2004. Web site: http://www.google.com.pk/search?q=cache:YJNcXoM7eGgJ:www.csupomona.edu/~jis/1996/Hyland.pdf+multicultural+business+communications+hl=en Elaine Winters. (2004). Cultural issues in communication. Elaine Winters. Referenced: June 3, 2004. Web site: http://www.bena.com/ewinters/culiss.html Michael B. Hinner. (May 1998). The Importance of Intercultural Communication in a Globalized World. Technische Universitï ¿ ½t Bergakademie Freiber. Referenced: June 2, 2004. Web site: http://www.google.com.pk/search?q=cache:pCpyTZqJjYJ:www.wiwi.tufreiberg.de/englisch/downloads/Global.PDF+importance+of+multicultural+business+communicationshl=en AME Info. (May 20, 2004). Nissan launches communications initiative with CNBC Arabiya. AME Info. Referenced: June 3, 2004. Web site: http://www.ameinfo.com/news/Detailed/39934.html Patrice Simpson. (2004). Intercultural Communication. Society and Culture Association. Referenced: June 3, 2004. Web site: http://hsc.csu.edu.au/pta/scansw/intcultsimpson.html Kimberley WalkerYbarra. (April 12, 2004). Bridging the business world communica. (Crosscultural communication). San Diego Business Journal, April 12, 2004 v25 i15 pA2(2) The Knowledge Management Connection. Why Communication is the Answer. The Knowledge Management Connection. Referenced: June 5, 2004. Web site: http://www.kmconnection.com/Why_communication_is_the_answer.htm

Wide Reading

Describe a character that interests you in The Fat Man and explain why that character interested you. Colin a 12 year old boy interested me from the book The Fat Man by Maurice Gee. Colin is a hungry boy caught up by the effects of the Depression. He learns from the fat man that his dad was a bully in school and the fat man wants revenge for what they did to him. Colin is interesting because of the time he lives in and because he has to learn truths about his parents and being brave and helping Verna.We learn from the book that Colin is a hungry skinny 12 year old boy who is always desperate for food. As it was the Depression there was not enough money to buy food to eat. Laurie (Colin’s father) has trouble finding a job and getting enough money to feed his family. In the book it tells us that Colin is a hungry boy with the quotation â€Å"Colin Potter was a hungry boy. † The other quotation â€Å"They were hard times. There were hungry times† tell us that Colinà ¢â‚¬â„¢s dad can’t find a job and get money that they need to buy food and they were quite hungry when Laurie couldn’t earn money.I thought this was interesting as it is different from how children nowadays are being brought up in New Zealand and having enough food for the whole family to have plenty to replenish their hunger when we are hungry. It is hard to imagine how New Zealand children were like during the Depression, hungry for food. Colin is interesting because he has a scary encounter with the fat man and learns that he wants revenge for being bullied by Colin’s father at school. Colin meets the fat man at the creek. The fat man holds him back even though he doesn’t want to and discovers Colin had stolen his chocolate.The fat man soon discovers that Maisie and Laurie were Colin’s parents. The fat man tells Colin about his parents. How his father bullied him at school and farting and blaming everything on the fat man. Laurie and his friends also spat sandwiches everyday at the fat man and made him eat them. â€Å"I cried too, everyday for a year. Pottsie liked it†. It tells us that Laurie made the fat man cry as he bullied him everyday for a year and the fat man hated it a lot. The second quotation â€Å"Then they’d spit on it†¦ Spit sandwich was its name.I ate one of those everyday. † The fat man had to go through Laurie and his friends spitting sandwiches on him everyday and he didn’t like it. It is very interesting seeing how Colin deals with truths about his father. In Colin’s eyes, his father seemed smaller to him now. Colin is a very interesting boy as he was very kind and supportive towards Verna when she had hard times. Despite Colin being very afraid of the fat man and the bullies at school, Colin stands up for Verna and walks her home even though he knows that the Rice gang is going to get him soon.Colin walks home with Verna. The quote in the book is â€Å"I’l l walk with you† which was very kind of him even though he didn’t want to. Colin’s bravery to me makes him a very interesting character. Colin is a very interesting character in this whole story. He overcomes his fear of the fat man and the bullies at school because he was a kind boy and wanted to help Verna. I also learnt more about the Depression – how many people could not find jobs and therefore their families could not afford food.

The Four Noble Truths

The four noble truths are considered to be fundamental teachings of Gautama Buddha. These truths lay groundwork on how man should view his existence in this world. Others have viewed these teachings as being too pessimistic. This is because of the focus on suffering/pain as an inextricable component of life. The four noble truths aim at recategorizing man’s experience as cause and effect, skllful and unskillful rather than me/not me and being/not being (Bikkhu, 1999). The first noble truth discusses about the nature of suffering (dukkha).It claims that the latter is experienced through our relations with others, in aging, in birth, in death, and in illness (â€Å"Four Noble Truths,† 2007). In short, it is the case that everyone would encounter some sort of pain whether mental or physical. Gautama Buddha tells us that we must learn to know/understand as well as accept these sufferings as facts of life. The Second noble truth is centered on the origin of suffering/dukkha- samudaya. Accordingly one suffers because he/she craves, this can either be sensual, for eternal existence or for self-destruction.Craving (or tanha) is a corruption of one’s mind and as such ought to be avoided (â€Å"the Second Noble Truth,† 2005). There is a need for us to confront and rid ourselves of attachments, hate, and our delusions. Craving or desire can lead one to lie, cheat and steal— in short to live a dishonest life. Inability to get one’s object of desire also leads to anger and frustration; which would be self-destructive to the individual (â€Å"The Cause of Suffering,† 2007). To be controlled by one’s desire is to remain in ignorance.The latter is considered to be the inability to see the truth about things. In order for one to overcome this he/she must seek wisdom through meditation and study. The third noble truth is the end of suffering. This will be made possible if one is able to rid of his/her ill will, craving, and ignorance. When we are able to end suffering, we will be able to attain full/ultimate happiness. It is the case that as one is able to transcend his/her desires and consequently pain; he/she would be able to become increasingly at peace and happy.Buddhist calls this transcending as supreme enlightenment whereas the person is able to achieve the same clarity as Buddha. The two main features of being enlightened is wisdom and great compassion (â€Å"enlightenment,† 2006). The fourth noble truth tells us how we could end suffering. Buddha teaches us that we must take the middle path in order for us to be enlightened. This goes to say that one should not live the extremes of life. One must not live in total luxury and indulgence but he/she must also not live is pure ascetism.Both these extremes are prone to error, even the one which seeks absolute purification of one’s existence. In line with this middle path, Buddha formulates the systematic cure to suffering which is the eight fold path. The latter could be seen as â€Å"self-help† guide on how to achieve enlightenment by following different steps. I think that the teachings of Gautama Buddha with regards to the four noble truths can be applied in everyday living and modern meditation. I believe that even if one is not an official Buddhist; he/she would find meaning in these teachings.After all if we come to take a keener look at what these truths are saying; we would realize that they can be used to make one lead a more clear and peaceful kind of life. The truths that Buddha speaks of can be used by anyone wanting to achieve clarity of the mind and wishes to lead a life free from internal and external conflicts. It is the case in order for a person to achieve this he must first recognize that he/she is prone to afflict him/her and others. She must take into consideration that the things she does in life would be for the removal of superficial cravings instead of indulging in vanity, greed, and pride.I personally believe that we would be able to apply the teachings of Buddha in our day to day existence. The cessation of over-craving, and suffering would lead to a life of personal illumination. Overcoming these tendencies would not only aid our selves but also influence for the better our relationship with other people. Buddhism gives us a path to spirituality that manifest itself in the way we do and deal with life. References: Bhikku, A. ,(1999). The Four Noble Truths: A Study Guide. Retrieved September 14 2007, from http:// www.accesstoinsight. org/lib/study/truths. html. (n. d. ). Four Noble Truths. Retrieved September 13, 2007, from http://buddhism. 2be. net/Four_Noble_Truths. (2005). The Second Noble Truth. In Access Insight, Retrieved September 13, 2007, from http://www. accesstoinsight. org/ptf/dhamma/sacca/sacca2/index. html. Gyatso, G. K. , (2006). Buddhism and the Four Noble Truths. in Meditate in London. Retrieved September 14, 2007, from http://www. meditat einlondon. org. uk/buddhism-the-four-noble-truths. php

Short Story - 1015 Words

The machine beeped slower and slower. Death was fast approaching, the doctors had given up weeks ago, but the certainty of what was coming drove them into action. They whirled around their patient. The beeping stopped and the doctors took out some strange steel gloves. â€Å"Clear!† The doctor performed that final exorcism but to no avail. The corpse shuddered one more time, then was still. The eyes were half open, as if the brain in its final moments had known what was coming, and wanted to see light one more time. The doctors had all seen this before, yet their eyes were, as they always were, wide. It was always hard. Hard, knowing you had lost them. The doctors did not speak, there was nothing to be said. There never was. Yet even so, they†¦show more content†¦As time lumbered onwards, the once limp, but flexible arms were now hard and immovable. The sounds of crying children could be heard, then footsteps, the sound of someone fumbling with a key, and finally the lock clicking. Two kids, a boy and a girl tried to run towards their parent, but the strong arms of the nurse held them back. The younger boy wailed in his disbelief, as if his crying could bring them all back. As if in his defiance, he could defeat the tyranny of life. The girl stood there. Her eyes fixed upon the body. They were hardened, too knowing of that kind of pain, even for an old man who bore the scars of a war no one bothered to remember. She did not cry, her eyes were so intense they had burnt the tears away long ago. She knew you could not fight the tide. She was not her foolish brother, who still slammed the floor with his fists. The girl sidestepped around the nurse’s arms, besides he was still busy with the boy. She walked slowly towards the bed, each step taken with deliberate precision. The girl reached the bed and she stared down at the body. A single tear swelled in her left eye. It slowly carved a path between her cheek and the rest of her face, yet no sound came from her. Silently, she bent down and kissed the brow of the body. She walked over to the window, the sky was full of eerie stars, like ghosts from the past, the moon was almost full tonight. The sky was devoid of clouds. It was a perfectShow MoreRelatedshort story1018 Words   |  5 Pagesï » ¿Short Stories:  Ã‚  Characteristics †¢Short  - Can usually be read in one sitting. †¢Concise:  Ã‚  Information offered in the story is relevant to the tale being told.  Ã‚  This is unlike a novel, where the story can diverge from the main plot †¢Usually tries to leave behind a  single impression  or effect.  Ã‚  Usually, though not always built around one character, place, idea, or act. †¢Because they are concise, writers depend on the reader bringing  personal experiences  and  prior knowledge  to the story. Four MajorRead MoreThe Short Stories Ideas For Writing A Short Story Essay1097 Words   |  5 Pageswriting a short story. Many a time, writers run out of these short story ideas upon exhausting their sources of short story ideas. If you are one of these writers, who have run out of short story ideas, and the deadline you have for coming up with a short story is running out, the short story writing prompts below will surely help you. Additionally, if you are being tormented by the blank Microsoft Word document staring at you because you are not able to come up with the best short story idea, youRead MoreShort Story1804 Words   |  8 PagesShort story: Definition and History. A  short story  like any other term does not have only one definition, it has many definitions, but all of them are similar in a general idea. According to The World Book Encyclopedia (1994, Vol. 12, L-354), â€Å"the short story is a short work of fiction that usually centers around a single incident. Because of its shorter length, the characters and situations are fewer and less complicated than those of a novel.† In the Cambridge Advanced Learner’s DictionaryRead MoreShort Stories648 Words   |  3 Pageswhat the title to the short story is. The short story theme I am going conduct on is â€Å"The Secret Life of Walter Mitty’ by James Thurber (1973). In this short story the literary elements being used is plot and symbols and the theme being full of distractions and disruption. The narrator is giving a third person point of view in sharing the thoughts of the characters. Walter Mitty the daydreamer is very humorous in the different plots of his dr ifting off. In the start of the story the plot, symbols,Read MoreShort Stories1125 Words   |  5 PagesThe themes of short stories are often relevant to real life? To what extent do you agree with this view? In the short stories â€Å"Miss Brill† and â€Å"Frau Brechenmacher attends a wedding† written by Katherine Mansfield, the themes which are relevant to real life in Miss Brill are isolation and appearance versus reality. Likewise Frau Brechenmacher suffers through isolation throughout the story and also male dominance is one of the major themes that are highlighted in the story. These themes areRead MoreShort Story and People1473 Words   |  6 Pagesï » ¿Title: Story Of An Hour Author: Kate Chopin I. On The Elements / Literary Concepts The short story Story Of An Hour is all about the series of emotions that the protagonist, Mrs. Mallard showed to the readers. With the kind of plot of this short story, it actually refers to the moments that Mrs. Mallard knew that all this time, her husband was alive. For the symbol, I like the title of this short story because it actually symbolizes the time where Mrs. Mallard died with joy. And with thatRead MoreShort Story Essay1294 Words   |  6 PagesA short story concentrates on creating a single dynamic effect and is limited in character and situation. It is a language of maximum yet economical effect. Every word must do a job, sometimes several jobs. Short stories are filled with numerous language and sound devices. These language and sound devices create a stronger image of the scenario or the characters within the text, which contribute to the overall pre-designed effect.As it is shown in the metaphor lipstick bleeding gently in CinnamonRead MoreRacism in the Short Stor ies1837 Words   |  7 PagesOften we read stories that tell stories of mixing the grouping may not always be what is legal or what people consider moral at the time. The things that you can learn from someone who is not like you is amazing if people took the time to consider this before judging someone the world as we know it would be a completely different place. The notion to overlook someone because they are not the same race, gender, creed, religion seems to be the way of the world for a long time. Racism is so prevalentRead MoreThe Idol Short Story1728 Words   |  7 PagesThe short stories â€Å"The Idol† by Adolfo Bioy Casares and â€Å"Axolotl† by Julio Cortà ¡zar address the notion of obsession, and the resulting harm that can come from it. Like all addictions, obsession makes one feel overwhelmed, as a single thought comes to continuously intruding our mind, causing the individual to not be able to ignore these thoughts. In â€Å"Axolotl†, the narr ator is drawn upon the axolotls at the Jardin des Plantes aquarium and his fascination towards the axolotls becomes an obsession. InRead MoreGothic Short Story1447 Words   |  6 Pages The End. In the short story, â€Å"Emma Barrett,† the reader follows a search party group searching for a missing girl named Emma deep in a forest in Oregon. The story follows through first person narration by a group member named Holden. This story would be considered a gothic short story because of its use of setting, theme, symbolism, and literary devices used to portray the horror of a missing six-year-old girl. Plot is the literal chronological development of the story, the sequence of events